Terms of Service

Welcome to Zen Discoveries Co (“we,” “our,” “us”). By accessing or using our website https://zendiscoveriesco.com (“Site”), you agree to comply with and be bound by the following Terms of Service (“Terms”). Please read them carefully before using our services. If you do not agree with these Terms, you should not use this Site.

1. Overview

Zen Discoveries Co is a U.S.-based small business offering handmade jewelry, craft supplies, and nature-inspired accessories, including Animal Jewelry, Craft Supplies & Tools, Nature-Inspired Jewelry, Pins & Brooches, Seasonal Ornaments, and Symbolic & Spiritual Jewelry. These Terms govern your access to and use of our Site, products, and services.

We reserve the right to update, modify, or replace any part of these Terms at any time. Updates will be posted on this page, and continued use of our Site constitutes acceptance of those changes.

2. Eligibility

By using this Site, you confirm that you are at least 18 years old or have obtained parental or guardian consent to make purchases. You agree to use this Site only for lawful purposes and in accordance with these Terms.

3. Online Store Terms

By purchasing from Zen Discoveries Co, you agree to provide accurate, current, and complete information during checkout. You also agree not to use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction.

We reserve the right to:

  • Refuse service to anyone for any reason at any time.
  • Cancel or limit orders that appear to be fraudulent, bulk, or from resellers.
  • Change product descriptions, prices, or availability without notice.

4. Order Processing and Shipping

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 1–2 business days (Mon–Fri)
  • Transit Time: 3–5 business days (Mon–Fri)
  • Total Delivery Time: Estimated 4–7 business days depending on destination
  • Shipping Cost: Free on all orders

We are not responsible for delays caused by the carrier or external factors beyond our control. Once a package has been shipped, ownership transfers to the customer.

5. Returns, Refunds & Exchanges

We want you to be fully satisfied with your purchase.

  • Return Period: 30 days from delivery
  • Condition: Items must be new and unused
  • Return Method: By mail
  • Restocking Fee: None
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival
  • Refund Processing: Within 5 business days after the item is received and inspected
  • Exchanges: Accepted for eligible products

To initiate a return or exchange, please contact us at support@zendiscoveriesco.com.

6. Product Information

We make every effort to display accurate product descriptions, images, and details. However, slight variations in color, size, or design may occur due to the handmade nature of our products or screen differences. We do not guarantee that your device’s display accurately reflects product colors.

7. Pricing and Payment

All prices are listed in USD and are subject to change without notice. We accept secure payments via:
Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

By submitting your payment, you confirm that you are authorized to use the chosen payment method and that all provided information is accurate.

8. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, product designs, and layout, is the property of Zen Discoveries Co and protected under intellectual property laws. Unauthorized use, reproduction, or distribution of our materials is strictly prohibited without written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Zen Discoveries Co shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our Site or products, including but not limited to loss of profits, data, or goodwill.

In no event shall our total liability exceed the amount paid for the specific product giving rise to the claim.

10. Warranties and Disclaimers

All products are sold “as is” and “as available.” We do not make any warranties or representations regarding the accuracy, reliability, or availability of our Site or products.

You acknowledge that handmade items may have natural variations that are part of their unique character and craftsmanship.

11. Indemnification

You agree to indemnify and hold harmless Zen Discoveries Co, its employees, affiliates, and suppliers from any claims, losses, or damages arising out of your violation of these Terms or misuse of our Site.

12. Governing Law

These Terms and any related transactions shall be governed by and interpreted in accordance with the laws of the State of California, USA, without regard to conflict of law principles.

13. Termination

We reserve the right to suspend or terminate your access to our Site and services at any time, without notice, for any behavior that violates these Terms or is deemed harmful to our business.

14. Contact Information

For any questions regarding these Terms of Service, please contact us:

Zen Discoveries Co
Email: support@zendiscoveriesco.com
Phone: +1 818-452-9016
Address: 10620 Victory Blvd, North Hollywood, CA 91606, USA
Website: https://zendiscoveriesco.com

Zen Discoveries Co is dedicated to delivering handcrafted, meaningful jewelry and artistic accessories that connect customers to nature, animals, and spiritual symbolism—while ensuring transparency, fairness, and trust in every transaction.