Payment Policy

Welcome to Zen Discoveries Co. This Payment Policy outlines the accepted payment methods, processing terms, and conditions related to payments made on our website https://zendiscoveriesco.com. By placing an order with us, you agree to comply with the terms outlined in this policy.

1. Accepted Payment Methods

At Zen Discoveries Co, we accept a wide range of secure and convenient payment options to ensure a smooth checkout experience. Customers can make payments using the following methods:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal Wallet

All available payment options are clearly displayed at checkout.

2. Secure Payment Processing

Your security is our top priority. All payments made on Zen Discoveries Co are processed through trusted and PCI-compliant payment gateways. These secure systems encrypt your payment details to protect your financial information during online transactions.

We do not store full credit card numbers or sensitive payment data on our servers. Your payment information is processed securely and directly by the payment provider you select at checkout.

3. Payment Authorization

When you place an order, your payment method will be charged at the time of purchase. In some cases, your bank or payment provider may place a temporary authorization hold before the funds are officially deducted.

Orders will not be shipped until payment is successfully received and verified. If your payment fails or is declined, the order will not be processed, and you will be notified by email.

4. Pricing and Currency

All prices listed on our website are in U.S. Dollars (USD) and include applicable taxes where required. Prices and product availability are subject to change without prior notice.

We reserve the right to correct any typographical or pricing errors that may appear on our website. In the event of a pricing error, you will be contacted before your order is processed.

5. Order Cut-Off and Processing Time

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 1–2 business days (Monday–Friday)
  • Transit Time: 3–5 business days (Monday–Friday)
  • Total Delivery Time: Approximately 4–7 business days depending on destination

All orders are processed after successful payment confirmation.

6. Taxes and Duties

Applicable sales taxes will be automatically calculated at checkout based on your shipping address and local regulations. International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country’s regulations.

7. Refunds and Cancellations

Refunds are processed in accordance with our Return & Refund Policy.

  • If an order is canceled before shipping, a full refund will be issued to the original payment method.
  • Refunds for returned products will be processed within 5 business days after the returned item is received and inspected.

Refunds can only be issued to the original payment method used during checkout. Please note that it may take additional time for your bank or payment provider to reflect the refunded amount.

8. Failed or Declined Payments

If your payment fails, please verify that all information (including billing address and card details) is correct. In cases of multiple failed attempts, contact your bank or payment provider to ensure no restrictions are in place.

We reserve the right to cancel orders if payment cannot be verified or if fraudulent activity is suspected.

9. Fraud Prevention

To protect both customers and our business, Zen Discoveries Co may conduct order verification checks. We may contact you via email or phone to confirm details before processing large or high-risk orders. Any suspicious transactions may result in order cancellation or account restriction.

10. Promotional Offers and Discounts

From time to time, Zen Discoveries Co may offer discounts, coupon codes, or special promotions. These offers are subject to specific terms and may not be combined with other promotions unless stated otherwise. Misuse or duplication of discount codes will void the offer.

11. Customer Responsibilities

By completing a transaction on our website, you confirm that:

  • You are the authorized holder of the selected payment method.
  • The payment details provided are accurate and valid.
  • You understand and agree to the pricing, policies, and order terms stated on our website.

12. Contact Us

For any payment-related inquiries or concerns, please contact us:

Zen Discoveries Co
Email: support@zendiscoveriesco.com
Phone: +1 818-452-9016
Address: 10620 Victory Blvd, North Hollywood, CA 91606, USA
Website: https://zendiscoveriesco.com

Zen Discoveries Co is committed to offering a secure, transparent, and smooth payment experience for every customer. We value your trust and strive to make every purchase safe, simple, and enjoyable.