Privacy Policy

Welcome to Zen Discoveries Co (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://zendiscoveriesco.com, make a purchase, or interact with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information to ensure a smooth and secure shopping experience. The types of data we may collect include:

  • Personal Information: Name, email address, phone number, billing address, and shipping address.
  • Payment Information: Payment details provided at checkout through our secure payment processors (Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet). We do not store your complete credit card information.
  • Order Information: Details about the products you purchase, including order history and transaction details.
  • Technical Data: IP address, browser type, device information, and browsing activity for analytics and website optimization.
  • Cookies: We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website performance.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders efficiently.
  • Communicate order updates, shipping details, and promotional offers (if subscribed).
  • Improve website functionality and customer service.
  • Prevent fraudulent activity and ensure payment security.
  • Comply with legal obligations and maintain transaction records.

3. Order Processing and Delivery

All orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time are processed within 1–2 business days (Monday–Friday).
Estimated delivery times are:

  • Transit time: 3–5 business days (Mon–Fri)
  • Total delivery time: 4–7 business days depending on the destination.

Shipping is free on all orders.

4. Returns, Refunds & Exchanges

We accept returns and exchanges for both defective and non-defective products within 30 days of delivery.

  • Condition: Items must be new and unused.
  • Return Method: By mail.
  • Restocking Fees: None.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival.
  • Refund Time: Refunds are processed within 5 business days after receiving the returned item.

If you wish to initiate a return or exchange, please contact us at support@zendiscoveriesco.com for assistance.

5. Data Security

We take your data security seriously. Our website uses SSL encryption to protect your personal and payment information during transmission. All payments are processed through trusted, PCI-compliant payment gateways.

6. Sharing of Information

We do not sell, rent, or trade your personal information. Your data may be shared only with:

  • Trusted service providers assisting in payment processing, order fulfillment, and delivery.
  • Legal authorities, if required to comply with applicable laws or regulations.

All third-party partners are required to maintain strict confidentiality and data protection standards.

7. Cookies and Tracking Technologies

We use cookies to improve your shopping experience. Cookies help us remember your preferences, track site performance, and offer personalized recommendations. You can manage or disable cookies through your browser settings, but doing so may affect website functionality.

8. Your Rights

Depending on your location, you may have the right to:

  • Access and review the personal data we hold about you.
  • Request corrections or deletion of inaccurate data.
  • Opt out of marketing communications at any time.

To exercise your rights, contact us at support@zendiscoveriesco.com.

9. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child’s data has been collected, we will promptly delete it.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will always be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out to us:

Zen Discoveries Co
Email: support@zendiscoveriesco.com
Phone: +1 818-452-9016
Address: 10620 Victory Blvd, North Hollywood, CA 91606, USA
Website: https://zendiscoveriesco.com

Zen Discoveries Co is committed to protecting your privacy while providing you with beautiful, meaningful handmade jewelry and accessories inspired by nature, animals, and spiritual symbolism.