FAQs

Welcome to the Zen Discoveries Co FAQs page. Here, you’ll find answers to common questions about our products, ordering process, shipping, returns, and more. If your question is not listed here, please contact our support team at support@zendiscoveriesco.com.

1. What products does Zen Discoveries Co offer?

We specialize in handcrafted and unique items, including:

  • Animal Jewelry – necklaces, bracelets, pins, and brooches inspired by wildlife
  • Nature-Inspired Jewelry – designs featuring leaves, flowers, and natural elements
  • Pins & Brooches – whimsical and symbolic accessories
  • Craft Supplies & Tools – high-quality materials for creative projects
  • Seasonal Ornaments – festive decorations for holidays and special occasions
  • Symbolic & Spiritual Jewelry – items with meaningful symbolism and designs

2. How can I place an order?

Orders can be placed directly on our website at https://zendiscoveriesco.com. Simply:

  1. Browse our collections and select your desired product.
  2. Add items to your cart and proceed to checkout.
  3. Provide accurate shipping and payment information.
  4. Confirm your order.

All available payment methods, including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet, are displayed at checkout.

3. What is the order cut-off time and processing schedule?

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 1–2 business days (Monday–Friday)
    Orders placed after 5:00 PM or on weekends/holidays will begin processing the next business day.

4. How long will it take to receive my order?

  • Transit Time: 3–5 business days (Monday–Friday)
  • Total Estimated Delivery Time: 4–7 business days, depending on your location

Please note that delivery times may vary due to carrier delays or unforeseen circumstances.

5. Do you offer free shipping?

Yes! Zen Discoveries Co offers free standard shipping on all orders within the United States.

6. Can I track my order?

Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment through the carrier’s website.

7. What is your return and refund policy?

We accept returns for both defective and non-defective products within 30 days of delivery. Returned items must be new and unused.

  • Return Method: By mail
  • Restocking Fees: None
  • Refund Processing: Within 5 business days of receiving the returned item
  • Return Shipping Costs: Customer is responsible unless the item was defective or damaged upon arrival

For more details, please see our full Refund & Return Policy page.

8. Can I exchange a product?

Yes. We accept exchanges within 30 days of delivery for eligible items. Contact support@zendiscoveriesco.com to initiate an exchange for a different size, design, or replacement due to damage.

9. What if my item arrives damaged or defective?

Please contact us at support@zendiscoveriesco.com within 48 hours of receiving your order. Include photos of the damage or defect along with your order number. We will provide a replacement or refund at no extra cost.

10. What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Shop Pay
  • Visa, Mastercard, American Express, Diners Club, Discover
  • Apple Pay, Google Pay
  • PayPal Wallet

All payment options are available at checkout and processed securely.

11. Do you ship internationally?

Currently, we ship only within the United States. We are exploring international shipping options for the future.

12. How can I contact customer support?

Our customer service team is ready to assist you with orders, returns, and inquiries:

Zen Discoveries Co

13. How do I care for my jewelry and accessories?

To maintain the beauty of your handmade jewelry and accessories:

  • Avoid prolonged exposure to water, chemicals, or perfumes.
  • Store items in a dry, cool place.
  • Clean gently with a soft cloth to remove dirt or oils.

Proper care ensures your Zen Discoveries Co items remain vibrant and durable for years to come.

14. Are your products handmade?

Yes. All our jewelry, pins, brooches, and accessories are handcrafted with care, making each piece unique and special. Slight variations in color, size, or design are a natural part of handmade craftsmanship.

15. Can I customize or personalize a product?

Some products may be eligible for customization or personalization. Please contact support@zendiscoveriesco.com for inquiries about custom orders and availability.

Zen Discoveries Co is committed to providing high-quality, handcrafted products with excellent customer service. We hope this FAQ page helps answer your questions and makes your shopping experience smooth and enjoyable.