Refund & Return Policy

Thank you for shopping with Zen Discoveries Co. We take great pride in crafting high-quality, handmade products that celebrate nature, animals, and spiritual symbolism. This Refund & Return Policy explains how we handle returns, refunds, and exchanges for orders placed on https://zendiscoveriesco.com.

Your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to make it right.

1. Eligibility for Returns

We accept returns for both defective and non-defective products within 30 days of delivery. To qualify for a return, your item must meet the following conditions:

  • The product must be new, unused, and in its original packaging.
  • A valid proof of purchase (such as an order confirmation or receipt) must be included.
  • Returns must be initiated within 30 days from the date of delivery.

If more than 30 days have passed since your purchase, we unfortunately cannot accept your return.

2. Return Process

To start a return, please contact our customer support team at support@zendiscoveriesco.com with the following details:

  • Order number
  • Product name
  • Reason for return
  • Photo evidence (for defective or damaged items)

Once your return request is approved, we will provide you with return instructions and the mailing address. Please do not send items back without prior authorization.

Return Method: By mail
Return Address: 10620 Victory Blvd, North Hollywood, CA 91606, USA

3. Return Shipping Costs

  • Defective or Damaged Items: If your item arrived defective or damaged, Zen Discoveries Co will cover all return shipping costs.
  • Other Returns: For non-defective products (e.g., change of mind or wrong size), customers are responsible for return shipping costs.

We recommend using a trackable shipping service to ensure your returned item is safely received.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5 business days after receiving the returned product.
  • The refund will be issued to the original payment method used during checkout.
  • Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

Please note:

  • Shipping costs are non-refundable (if applicable).
  • Items that are not returned in their original condition may not be eligible for a full refund.

5. Exchanges

We gladly accept product exchanges within 30 days of delivery. If you would like to exchange an item for a different size, design, or replacement due to damage, contact us at support@zendiscoveriesco.com to arrange your exchange.

Exchange requests follow the same eligibility requirements as returns. Once your return is received and approved, your replacement will be shipped at no additional cost.

6. Restocking Fees

Zen Discoveries Co does not charge any restocking fees for returns or exchanges.

7. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return or exchange, such as:

  • Custom-made or personalized jewelry
  • Final sale or clearance items
  • Gift cards

If a product is non-returnable, it will be clearly stated on the product page before checkout.

8. Order Cancellations

Orders may be canceled before shipment for a full refund. Once an order has been shipped, it can only be returned through the standard return process after delivery.

To cancel an order, please contact us immediately at support@zendiscoveriesco.com with your order number.

9. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of receiving the item. Provide clear photos of the damage, along with your order number.

We will offer one of the following resolutions:

  • Replacement of the same product (if available)
  • Full refund to the original payment method

10. Late or Missing Refunds

If you haven’t received your refund within 5–10 business days of approval:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider — it may take additional time before the refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at support@zendiscoveriesco.com.

11. Shipping Responsibility

Zen Discoveries Co is not responsible for items lost or damaged during the return shipping process. Customers should use a reliable carrier and consider purchasing shipping insurance when sending returns.

12. Contact Us

For any questions regarding our Refund & Return Policy, please reach out to us:

Zen Discoveries Co
Email: support@zendiscoveriesco.com
Phone: +1 818-452-9016
Address: 10620 Victory Blvd, North Hollywood, CA 91606, USA
Website: https://zendiscoveriesco.com

At Zen Discoveries Co, we value your trust and satisfaction. Every handcrafted Animal Jewelry, Nature-Inspired design, and Symbolic creation is made with care, and we stand behind the quality of our products.

Our goal is to ensure that your experience with Zen Discoveries Co is always positive, from purchase to delivery — and beyond.