Shipping Policy

At Zen Discoveries Co, we take pride in providing a reliable and timely delivery experience for every customer. This Shipping Policy outlines how we process, handle, and deliver your orders placed on https://zendiscoveriesco.com.

1. Order Processing

All orders are processed after successful payment confirmation. Orders placed before our cut-off time of 5:00 PM (GMT-05:00) Eastern Standard Time (New York) are typically processed within 1–2 business days (Monday–Friday).

Processing time may be extended during high-demand seasons, holidays, or unforeseen circumstances, but we always strive to ensure prompt fulfillment.

2. Shipping & Transit Time

We currently ship orders across all U.S. destinations. Delivery times vary depending on your location but typically fall within the following timeframes:

  • Handling Time: 1–2 business days (Mon–Fri)
  • Transit Time: 3–5 business days (Mon–Fri)
  • Total Estimated Delivery Time: 4–7 business days

We do not ship or deliver orders on weekends or public holidays.

3. Shipping Rates

All orders at Zen Discoveries Co qualify for free standard shipping. No additional charges will be added at checkout unless you select an expedited shipping option (if available).

4. Order Tracking

Once your order is processed and shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your shipment’s progress directly through the carrier’s website.

If you do not receive your tracking details within 48 hours of placing your order, please contact us at support@zendiscoveriesco.com.

5. Delivery Estimates

Estimated delivery times are provided as a general guideline and may vary based on your location, carrier performance, and seasonal factors.

Please note:

  • Delays caused by weather, carrier issues, or incorrect addresses are beyond our control.
  • Rural or remote areas may experience slightly longer delivery times.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping details during checkout. Zen Discoveries Co is not liable for delays or lost packages resulting from incorrect or incomplete addresses.

If you realize an error after placing your order, please contact us immediately at support@zendiscoveriesco.com. We will make every effort to correct it before the order is shipped.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please reach out to us promptly at support@zendiscoveriesco.com. We will work with the carrier to resolve the issue.

For damaged items, we may request photographs to assist in filing a claim. Replacement or refund options will be offered depending on the situation.

8. International Shipping

At this time, Zen Discoveries Co ships exclusively within the United States. We are working toward expanding our international shipping options in the future.

9. Returns and Exchanges

We gladly accept returns and exchanges for both defective and non-defective products within 30 days of delivery.

  • Condition: Items must be new and unused.
  • Return Method: By mail.
  • Restocking Fees: None.
  • Return Shipping Costs: Customers are responsible for return shipping unless the product was defective or damaged upon arrival.
  • Refund Time: Processed within 5 business days after receipt and inspection of the returned item.

For complete details, please refer to our Return & Refund Policy page.

10. Shipping Delays

While we do everything possible to ensure timely delivery, occasional delays may occur due to factors beyond our control, such as:

  • Severe weather conditions
  • Shipping carrier disruptions
  • National holidays or peak seasonal demand

If your package is significantly delayed, please contact us so we can investigate and provide assistance.

11. Order Cut-Off Time Summary

Orders placed after 5:00 PM (EST) will be processed the next business day. Orders placed on weekends or holidays will begin processing on the following business day.

12. Contact Us

For any shipping-related inquiries, please reach out to our support team:

Zen Discoveries Co
Email: support@zendiscoveriesco.com
Phone: +1 818-452-9016
Address: 10620 Victory Blvd, North Hollywood, CA 91606, USA
Website: https://zendiscoveriesco.com

At Zen Discoveries Co, we are committed to ensuring that every order — from our handcrafted Animal Jewelry to our Nature-Inspired and Spiritual Collections — reaches you safely, beautifully packaged, and on time.